Email us
[email protected] is the address for:
- Sign-in and account problems
- Coins, payments and refunds
- Extra detail about someone you reported
- Privacy and data requests
- Copyright notices (start the subject with "Copyright")
- Anything to do with child safety
What to include
- which account it concerns (the account name is easiest);
- where on the site it happened, and roughly when;
- what you expected, and what happened instead;
- a screenshot of any error message.
Never send passwords, login codes or full card numbers. We do not need them, and genuine support will never ask.
Quick fixes first
No picture or no sound
Your browser is probably blocking the camera or microphone. Tap the padlock or settings icon next to the web address and set both to Allow, then reload. A single “Block” click months ago is enough to cause this.
The page will not load properly
Reload it. If it still looks broken, try a different browser or device, or switch between Wi-Fi and mobile data.
You paid but nothing changed
Payment companies sometimes confirm a few minutes late. Check the payment result screen, give it a few minutes, then write to us if it still has not arrived.
Reporting a person
The fastest way is the Report button on that person's profile page. Use email only to add context the form cannot hold.
Messages that pretend to be us
We only contact you inside TinyChat.today or from the address above. Anything else claiming to be our support, asking for a login code, or asking you to pay another way is fake. Report it, and if you think your account or card may be at risk, email us straight away.
TinyChat.today is an independent site. We can only help with accounts on TinyChat.today itself.